FAQs
We do! As long as you put in your order before 4pm, you'll have your sweets delivered or ready for pick up the next day.
How much is delivery?
$15 flat rate delivery fee across the ACT and neighbouring NSW suburbs.
Do you offer savoury boxes with cheeses and meats?
We do not offer savoury boxes but can make a sweet box which include dried fruit, nuts and pretzels.
Do you offer gluten free, dairy free or vegan options?
We absolutely do! Please select the Custom box and leave a note detailing your allergens.
Can I customise my order?
Yes, Yes and Yes! Customisation is our speciality! We often say our customers create our products! You guys have the best ideas and others love them too!
Do you take bulk orders and corporate orders?
We absolutely do! Use the Contact Us page to send us a message detailing your needs. We can work together to create unique boxes that can include branded cupcakes!
Where do you deliver to?
All of Canberra, plus some areas in NSW - Queanbeyan, Googong, Jerrabomberra and Royalla.
What happens if nobody is home when you are delivering?
Orders will be left in a safe shaded area. If we are delivering to an apartment block, we will call the recipient and seek directions from them. If we do not receive a response, we will need to leave the box in a safe shaded area and will inform the customer.
Where can I pick-up?
Pick up is in Coombs.
What is your cancellation policy?
We will only accept to refund you if the cancellation is made at least 48 hours before your delivery or pick up date. Unfortunately, if it is within the 48 hour window, we will only be able to offer store credit, which never expires!
Where is my confirmation email? I can't find it in my mailbox.
Unfortunately our emails sometimes end up in your junk mailbox. So make sure to check there. If you still haven't received it, flick us an email and we'll make sure to send it again.
If you have any questions we haven't covered in the FAQs, please do not hesitate to flick us a message via the Contact Us page or via email sucresalecbr@gmail.com.
